Skip to main content
Skip table of contents

Tableau Authorization-to-run (ATR) Service

The ATR service on a Windows virtual desktop/VM periodically verifies that Tableau Server and Tableau Desktop are authorized (licensed) to run. Tableau software on VMs are especially vulnerable to losing their license status.

Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.

Internet access required. ATR periodically requires internet access to a Tableau-hosted authorization-to-run (ATR) service. Firewall configurations and network issues can prevent re-activation of licenses.

Recommended articles about the ATR service

Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.

Commands to (Re-)Enable the ATR Service

The Microsoft Windows commands in this example:

  1. (Re-)enables the ATR service on your local server/VM if it has been disabled

  2. Sets ATR to verify the Tableau Desktop license every 4 hours.

PHP
atrdiag.exe -enableATRFeature
atrdiag.exe -setDuration 14400
NOTES
  • 14,400 seconds = 4 hours, the lowest allowed value.

  • In this example, every 4 hours atrdiag.exe will check that the license for Tableau Desktop is still active.

  • Tableau Desktop licenses on VMs are especially vulnerable to losing their license status.

image-20241024-001653.png

ATR, atrdiag.exe settings as shown in the Windows Registry Editor
Here the duration is 12 hours.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.