Tableau Authorization-to-run (ATR) Service

The ATR service on a Windows virtual desktop/VM periodically verifies that Tableau Server and Tableau Desktop are authorized (licensed) to run. Tableau software on VMs are especially vulnerable to losing their license status.

Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.

Internet access required. ATR periodically requires internet access to a Tableau-hosted authorization-to-run (ATR) service. Firewall configurations and network issues can prevent re-activation of licenses.

Recommended articles about the ATR service

Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.

• https://help.tableau.com/current/desktopdeploy/en-us/desktop_deploy_license_deactivate.htm applies to Tableau Desktop

• https://help.tableau.com/current/server/en-us/atr_service.htm

  • Error "Tableau Server is Unlicensed" After Restarting Software or Rebooting VM Due to a Non-Static Host or Expired License Key –
    Includes info about additional workarounds; bringing up cloned images.

Commands to (Re-)Enable the ATR Service

The Microsoft Windows commands in this example:

1. (Re-)enables the ATR service on your local server/VM if it has been disabled

2. Sets ATR to verify the Tableau Desktop license every 4 hours.

atrdiag.exe -enableATRFeature
atrdiag.exe -setDuration 14400

^NOTES

• 14,400 seconds = 4 hours, the lowest allowed value.

• In this example, every 4 hours atrdiag.exe will check that the license for Tableau Desktop is still active.

• Tableau Desktop licenses on VMs are especially vulnerable to losing their license status.