Tableau Authorization-to-run (ATR) Service
The ATR service on a Windows virtual desktop/VM periodically verifies that Tableau Server and Tableau Desktop are authorized (licensed) to run. Tableau software on VMs are especially vulnerable to losing their license status.
Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.
Internet access required. ATR periodically requires internet access to a Tableau-hosted authorization-to-run (ATR) service. Firewall configurations and network issues can prevent re-activation of licenses.
Recommended articles about the ATR service
Tableau’s authorization-to-run (ATR) service activates (licenses) Tableau Server and Desktop deployed in on-premises, cloud, container, or virtual environments. The ATR service provides short-term leases of configurable duration (ATR duration) which ties the license to the device until product key expires. Tableau recommends using the authorization-to-run (ATR) service to simplify licensing.
https://help.tableau.com/current/desktopdeploy/en-us/desktop_deploy_license_deactivate.htm applies to Tableau Desktop
https://help.tableau.com/current/server/en-us/atr_service.htm
Error "Tableau Server is Unlicensed" After Restarting Software or Rebooting VM Due to a Non-Static Host or Expired License Key –
Includes info about additional workarounds; bringing up cloned images.
Commands to (Re-)Enable the ATR Service
The Microsoft Windows commands in this example:
(Re-)enables the ATR service on your local server/VM if it has been disabled
Sets ATR to verify the Tableau Desktop license every 4 hours.
atrdiag.exe -enableATRFeature
atrdiag.exe -setDuration 14400
NOTES
14,400
seconds = 4 hours, the lowest allowed value.In this example, every 4 hours
atrdiag.exe
will check that the license for Tableau Desktop is still active.Tableau Desktop licenses on VMs are especially vulnerable to losing their license status.